A Car Service Calls Statistics
🇺🇸 audi a5 8t 2020 [Other] Defect age: 2 Mileage: 25000
$59,000 list and the sun visor falls off… ...really. I've been driving for 50+ years and never had this problem before... and I had a 1968 Fiat Spider.
🇺🇸 audi a5 8t 2020 [Other] Defect age: 2 Mileage: 25000
The driver's side sun visor fell off.... The same thing happened 8 months ago. I've never had this problem with any other car.
🇺🇸 audi a5 8t 2018 [Other] Mileage: 25000
This happened 4 to 5 times, and I will document the other times as soon as I can access the dates from my dealership. This last time my dealership told me that no one else is having this problem and that I am doing something wrong, and that's why the sun visor falls off. They told me to contact Audi America because they cannot do anything for me. After explaining my dissatisfaction to my dealership, they still wanted nothing to do with me. So I did contact Audi America, and after waiting two weeks more there informed me that they backing the dealership. This is my third Audi, second A5, and fifth Audi vehicle in my immediate family, and Audi is willing to lose a loyal customer over a sun visor. This has never happened to me before with any other vehicle in my entire life, and I've had at least 9 previous cars. I am meticulous in their care, and I honestly do not believe I am the only person this has happened to. I believe there is something inherently wrong with the inside clip of the sun visor. I have another 18 months left on my lease. If I purchase a new visor, and they install it in the same manner, it is going to break again before my lease is up. Then I will have to buy another one or I am going to be charged at the end of my lease.I think it's a disgrace for the amount I am paying for Audi not to address this problem. Due to their failure to acknowledge this defect and the way they have "fluffed" me off, I can confidently say I will never purchase another Audi again, especially from the Wallingford/North Haven, Connecticut dealership.
🇺🇸 audi a5 8t 2022 [Engine] Defect age: 4 Mileage: 25000
How can a LUXURY car company sell me a defective engine? I do not race. I do not put excessive strain on the engine. I use it as my every day car with ONLY 24,000 miles in it... and yet this happens. The engine is now considered a total loss and it will cost me around 20k to replace it?! This is absolutely insane. For a company that brands themselves as luxury... this is just - wow. It is over the 4 year warranty period, so I would need to pay this out of pocket for THEIR crappy engine.... I am in shock.
🇺🇸 audi a5 8t 2021 [Engine] Defect age: 6 Mileage: 75000
An oil consumption test was done and the dealer advised that the pistons, rings and timing chains need to be replaced at a cost of approximately $12,000. The vehicle has always been serviced properly. This shouldn’t happen with an expensive vehicle with approximately 74,000 miles. Records show that Audi has been aware of this problem as early as 2011 and keeps selling vehicles with the same engine.
🇺🇸 audi a5 8t 2017 [Other] Defect age: 3 Mileage: 50000
This is my 7th Audi-VWoA vehicle. I have learned that if you have a serious problem like maybe the car may kill you and you don't want to face the consequences of killing anyone at the dealership, just buy the parts and fix it yourself. I weighed the time and expense of legal action and decided to buy a new steering rack for $1200 and install it myself. The steering is now perfect and I can safely let my wife drive the car. I am blessed with the skills to perform the swap and even reset the alignment.My Audi 2014 A5 was built in August of 2013. The 2013 A4 and A5 models had a large number of defective racks replaced with the same sticking steering as mine but the dealer claimed that their were no known issues with my model year. I obviously got a leftover 2013 rack in my car. I almost put the car into a line of construction barrels when the steering stuck and then the power assist over compensated and gave the wheel a shove in the direction I was originally attempting to steer.After reading a number of on-line blogs about the runaround dealers were giving customers complaining about the notchy and sticking steering, I attempted to analyze the issue myself. The dealer indicated there could be a problem with the firmware controlling the electric power assist. By me simply unplugging the electrical connectors to the steering rack, I determined the problem was mechanical. More than likely faulty machining of the rack or the pinion gear since the steering resistance occurred with each gear tooth engagement or at about 6.5 degrees of steering wheel rotation. I also noticed that the sticking was less severe if I backed off the rack pre-load adjustment a quarter of a turn. Again verifying the suspect gear contact surfaces. Colder ambient temperatures made it worse too. I ask a number of steering rack re-manufacturing firms if they would document an autopsy on the defective rack but all declined for legal reasons.Over 4 decades of owning Audis and VW's. I love the cars. Hate the dealers and hate Audi customer care. Not surprised at all that the the remainder of my CPO warranty was voided by Audi after they accused me of "tampering" with my car. Nothing lost there. I wouldn't trust them with a tricycle let alone my steering system, especially after they drove the car for 4 days and determined the car was "drive-able". Love my car now and the way it steers. Very Audi like. Way better than "drive-able".
🇺🇸 audi a5 8t 2021 [Other] Defect age: 7 Mileage: 100000
Oil consumption; just started with A5 needing a quart of oil before the next oil change, then quickly started getting worse. I kept going to the dealer, they kept saying it’s normal here is your free quart of oil. It got to be a quart for every other tank of gas when I said again is this a problem. Finally the dealer suggested a test. Failed both. Need a new engine because I waited to long. The whole process of 1 quart between oil changes to 1 quart every other tank of gas, to engine failure took only 6 months.
🇺🇸 audi a5 8t 2021 [Other] Defect age: 7 Mileage: 75000
click to see larger images Major Engine Failure, 2014 A5 With At 60,000 Miles. I purchased a 2014 AUDI A5 from Audi Warwick located in Warwick, Rhode Island. At time of purchase the car had 44,500. At 60,366 miles major engine failure. It my understanding the failure was contributed to a multitude of problems. (1) Excessive oil consumption, timing chain / tensioner chain failure which resulted in a complete loss of compression in cylinder (1) cylinder 2 & 3 had compression lost of 10% each.My interaction with Audi Of America, I never received a returned phone call. I called the buying dealer and was told “There’s nothing we can do” - Total repair cost was approximately $6,000. When the Water Pump needed to be replaced I called Penske Automotive Group, which owns Audi Of Warwick. It was then I received a response. The purchasing dealer agreed to replace to water pump. While I’m greatful Audi Of Warwick agreed to replaced the water pump. It appeared the conversation was more about giving the dealership positive feedback relative to a forthcoming feedback form. During my conversation with Penske Automotive Group, I brought up the subject matter of the engine failure. At the time I was told I’d receive a response from the area VP within 48 hours. That was over a month ago. I did finally receive an email from this individual “only” after posting a review on Yelp. Will update either way how the situation resolves itself.
🇺🇸 audi a5 8t 2018 [Other] Defect age: 4 Mileage: 100000
This repair seems fairly significant for a lower mileage car that has seen regular maintenance and used primarily for daily highway commute. I think it's reasonable to expect an engine to provide at minimum 200K trouble free miles when spending $50K. I've contacted Audi USA corporate to see if they will cover the cost. They have responded with a series of questions to begin their investigation. Seems like it would be easy to contact the dealer and pull all the service records in our present age. This is my third VW / Audi Group vehicle. Two of the three have been the most problematic vehicles I've owned. Their corporate culture does not seem to allow them to admit a mistake. Ironically the day I brought my vehicle in another Audi owner (Q5) was in with the same problem. Love the German ride, but having second thoughts on my next replacement vehicle.
🇺🇸 audi a5 8t 2015 [Light] Defect age: 2 Mileage: 75000
Brought the car to Audi dealer in Oneonta, New York for oil change, and told them about the condensation inside the head lamp. The car was still covered at this time, only about a year and a half old with about 35 thousand miles. The service manager 'Todd" said that the company knew about the problem but that there was no recall on it and it was harmless. Right after the car hit 50k miles, the low beam headlight burnt out and the dealer in West Palm Beach, Florida wants $335 plus tax to fix it. Corporate offered to kick in $100 towards the bill. The customer service and the lower price of an Audi compared to a BMW IS NOT WORTH THE LOWER COST OF THE AUTO! I am going to sell the AUDI and get a BMW ASAP.