A Car Service Calls Statistics
🇺🇸 ford expedition 2020 [Suspension] Defect age: 2
I took my 2018 Expedition (with 40k miles on it) in last week because the ride has been really bouncy lately during normal street and highway driving and my wife and kids have complained. I have noticed the bounciness too while driving. This is a new phenomenon for my vehicle but in researching online is not a new issue and Ford is aware, just not doing anything about it. There are 7 (now 8) complaints about struts/suspension for the 2018 Ford Expedition. More detail is below. The dealer called me today (six days after dropping it off) and says all four of the strut assemblies need to be replaced because they are leaking and it will cost ~$1700 plus tax. I said struts are covered under my premium care extended warranty (not to mention I am just past 36k miles for normal warranty - so it could be an after warranty item too as I've never replaced struts on any car). When the service department went to enter the strut code into the extended warranty system, struts aren't an option code, but shocks are. The problem is shocks aren't covered and they can't find a code to get the strut assembly covered. The only parts that Ford sells for the suspension are labeled shock absorbers, and struts are not a sold option. The dealer thinks Ford should cover as they believe it falls under the warranty . My premier care contract and the premier care brochure says struts are covered, as well. It appears Ford is trying to avoid responsibility. So I have authorized the repair so the car is driveable (I am getting brakes and normal maintenance done too). Not to mention I am supposed to drive my son to college on Friday. This is causing me to rent a suburban and shell out another $400 for that pleasure.
🇺🇸 ford expedition 2018 [Suspension]
Vehicle as delivered new from the factory had a very loud and distinct clunking in the rear suspension when driving. It clunks repeatedly with each downshift of the 10 speed transmission and once very hard upon acceleration. It was later determined that the rear differential retainer bushing had been left loose and not fully installed, allowing the whole rear suspension system to rotate when it should have been fixed. This resulted in premature tire wear and apparent fluid loss in the shock absorbers. The end result is a vehicle that has a very harsh ride.
🇺🇸 ford expedition 2018 [Suspension]
Tl the contact owns a 2018 Ford Expedition. The contact stated that the rear shock absorbers were defective and caused the rear of the vehicle to bounce when driving over a pothole. The vehicle's rear would also bounce sideways when making turns. The vehicle was taken to hixson Ford of alexandria (2506 s macarthur dr, alexandria, la 71301, (318) 448-0871) where the rear shocks were replaced with new ones under the warranty. The manufacturer was not contacted. The failure mileage was 6.
🇺🇸 ford expedition 2019 [Suspension] Defect age: 1
Front struts are leaking at 38,000 miles. Vehicle was never taken off road. Driver is mild at use of vehicle. Feel that the struts should not fail being this new of vehicle and low mileage. Replacement of this part takes time to receive, there are backorders. Is there a demand for this part through the country that there may be a larger problem with this part which controls the stability of the vehicle. Is Ford trying to sweep under the rug a part problem which would require another recall. Incident was reported to Ford but they said it is not covered by bumper to bumper warrany.
🇺🇸 ford expedition 2022 [Suspension] Defect age: 4
Left front strut leaked and back two struts provide very minimal dampening, which combined created a dangerous situation when banking on the interstate and hitting minimal bumps. When on the interstate at 65-70mph, if any bumps (e. G. , bridge/overpass joints) are driven over the truck bounces wildly 5-8 times and the body twists, making it feel as though the truck is on the limit of controllability.
🇺🇸 ford expedition 2022 [Suspension] Defect age: 4
All four shocks leaking at 29000 miles. Replaced under warranty. Now at 35000 rear shocks starting to leak.
🇺🇸 ford expedition 2021 [Suspension] Defect age: 3
Left front strut was leaking at 7000, was replaced by Ford. 12/6/2, the SUV has 27,800 miles and the same strut is leaking again. The car is been only drive on city roads and freeway. I can see many people are complaining about the same issue.
🇺🇸 ford expedition 2021 [Suspension] Defect age: 3
Vehicle has less that 40,000 miles on it. It has become almost uncontrollable if you hit any rough spots on the road. During the last oil change it was noted the rear shocks and struts were bad as well as the front struts. This is far to early for a vehicle to have these issues. It has never been off-road and only towed a small trailer one time.
🇺🇸 ford expedition 2021 [Suspension] Defect age: 3
When I drove a little bit uneven highway overpass about 50mph with family, three teenagers and my wife, I saw the rear bounces back a lot, almost lost control of the vehicle. Next day, I took it to local Ford service and they say the rear structs and shocks were completely worn out, and need to be replaced. It has only highway mileage of only just over 20,000miles. Actually they were talking about leaking of oil through the seals and technician showed all four struts were leaking, rears much worse. The vehicle just passed 3 year warranty period by two months, and technician suggested the leakage had been there long before the factory warranty expired. So disappointed with Ford. This was my first Ford and will be the last.
🇺🇸 ford expedition 2021 [Suspension] Defect age: 3
We have put roughly 20,000 miles on this vehicle and were putting new tires on, when the technician showed me that all four struts were leaking. This vehicle is not driven excessively, it is primarily for short trips around the city and is not used in heavy traffic. A quick search identifies that this is a known issue, with multiple people identifying there concern. There are multiple several complaints on the NHTSA website. So after paying out of pocket, I called Ford to see if they would offer reimbursement. I received a call back from an extremely rude individual informing me that Ford will not reimburse me because there are no active recalls. After I explained that there are multiple complaints about this same issue she stated that Ford does not issue recalls and only the NHTSA will do that. Therefore, I am requesting the NHTSA look into this issue.