A Car Service Calls Statistics
🇺🇸 ford flex 2017 [Engine] Defect age: 2
Driving the vehicle on the highway and heard a clunk and felt a slight loss of power and control. Pulled over to check vehicle and noticed flames coming underneath the engine compartment. Car soon became engulfed and was a total loss. The origin and cause expert hired by our insurance company suspects an injector line came loose on the engine and sprayed fuel onto exhaust manifold.
🇺🇸 ford flex 2017 [Engine] Defect age: 2
The contact owns a 2015 Ford Flex. While driving 65 mph, there was an abnormal noise and a fire erupted under the front of the vehicle. The contact coasted the vehicle over to the side of the road, which was on fire. A fire inspection report was not yet confirmed and the vehicle was towed to a yard. The dealer (kendall Ford of anchorage, 1950 gambell st, anchorage, ak 99501,(866) 591-3517) was notified several times, but had not yet responded. The manufacturer was notified and the contact was waiting to determine if they may be able to investigate what caused the fire. The VIN was not available. The approximate failure mileage was 27,000.
🇺🇸 ford flex 2021 [Other] Defect age: 6
We were on the way back from the grocery store on September 4th, 2021. We were traveling on the freeway at about 60mph when the car suddenly lost power. The only warning light was a wrench on the display. All electrical power remained on but there was no engine power and no acceleration. We were fortunate there was a shoulder where I was able to pull over. I coasted the car down the exit and onto a street away from traffic. I waited about 10 minutes, turned the car off and turned it back on and it started. The wrench light on the display was off. I called the local Ford dealership and the service advisor said there were no recalls and that I would need to pay for a diagnostic check. The issue has not reoccurred.
🇺🇸 ford flex 2020 [Other] Defect age: 5
When vehicle in motion on major roadway, loss of power and goes into limp mode. Yellow wrench lights up. Vehicle does not respond to throttle. I have to shut off vehicle and turn it back on . There is no dtc code when checked. I was almost rear ended with my children in the vehicle at time of incident. Car loses power and rapidly decelerates within 5 seconds. There is zero time to pull off the road which put us at high risk of being rear ended. This is a life/road safety hazard.
🇺🇸 ford flex 2020 [Other] Defect age: 5
I took it to russell and smith Ford in houston, TX. They said the battery was the issue. A week later same problem, it cranks but wont turnover. It is now at sterling mccall Ford in houston with the same problem. I will attach their diagnosis. I have 57, 000 miles only on this vehicle. I hope that this will all go out to all Ford dealerships. . Thank you.
🇺🇸 ford flex 2019 [Other] Defect age: 4
Wrench light appears on dash and the car loses all power - known as "limp home" mode. Codes clear upon restart. Took it to dealer after freeway incident on 2/17/19, dealer found no codes, stated it was motor mount. Got the car back on 2/25/17, and it happened again within 30 miles. Was able to pull code with my own scan tool - p2111. Known error in throttle. This happened while traveling approximately 40 mph, and once on expressway, two additional times at around 20 mph.
🇺🇸 ford flex 2018 [Other] Defect age: 3
Tl the contact owns a 2015 Ford Flex. While driving approximately 5 mph attempting to merge onto a highway, the vehicle started to lose acceleration and hesitated. The contact turned off and restarted the vehicle. The contact drove to an independent mechanic who determined that the throttle body was clogged and needed cleaning. The contact also stated that the failure occurred at least twenty times during the past eighteen months. The vehicle was not taken to the dealer for diagnostic testing. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 62,000.
🇺🇸 ford flex 2018 [Other] Defect age: 3
Tl the contact owns a 2015 Ford Flex. The contact stated that the vehicle experienced a complete loss of power without warning. The dealer and manufacturer were not contacted. The failure mileage was approximately 66,000.
🇺🇸 ford flex 2017 [Other] Defect age: 2
Vehicle lost engine power while driving on 4 separate occasions, once while at highway speeds. Only fault indicator shown is "wrench" symbol. Upon shutdown and restart, issue resolves itself until it occurs again. There are no symptoms leading up to power loss, and it surprises driver since there is no driveline power, as well as reduced braking and steering capability. This is especially dangerous on the highway and at in traffic. Dealer has stated that since it cannot be easily repeated, that they cannot fix it.
🇺🇸 ford flex 2016 [Other] Defect age: 1
The contact owns a 2015 Ford Flex. While both the engine and air conditioning were activated for a short period of time, the vehicle experienced a complete loss of power. The failure occurred without warning. The failure occurred twice. The vehicle was taken to the dealer where it was diagnosed that it was operating as designed. The manufacturer was notified of the failure. The failure mileage was approximately 24,000.