tl* the contact owns a 2002 ford explorer. the contact stated that while at a stop, the vehicle lunged forward forcefully and crashed into another vehicle. there were no personal injuries. a police report was filed of the incident. the vehicle was destroyed and towed to a collision facility. the manufacturer was notified of the problem. the approximate failure mileage was 65,000.
The rear view camera shows the image as a mirror image. In example, items that are actually on the right side appear to be on the left side when viewing the camera. In addition, the camera often times just goes black and shows no image while in use.
Back up camera reversing rear images which is very dangerous. Also the camera often times just doesn't work at all.
The contact owns a 2012 Ford Explorer. The contact stated that after receiving a map update on the main control panel, the display screen immediately blacked out. The contact stated that when updating the ati system map, the main control panel screen completely blacked out. The contact was unable to use any of the electrical systems including the back over prevention camera. The vehicle was taken to the dealer and it was diagnosed that the ati system had failed due to the map update. The vehicle had not been repaired. The manufacturer was made aware of the failure. The manufacturer referred the contact to the NHTSA hotline to report the failure. The failure mileage was 90,000.
The contact owns a 2009 Ford Explorer. The contact was driving 40 mph when the accelerator pedal became stuck in the open throttle position, causing the vehicle to abnormally accelerate. The brakes would not stop the acceleration and the contact shifted into neutral to stop the failure. The vehicle was taken to the dealer yet the dealer was unable to duplicate the failure. The manufacturer offered to install a vdr in the vehicle in order to diagnose the failure. The contact stated that the vehicle was unsafe to drive and could cause a crash if the acceleration problem was not repaired. The failure mileage was 10,500. Updated 1/21/11 updated 02/14/11.
The contact owns a 2008 Ford Explorer. The contact stated that the electronic stability control warning light illuminated intermittently and the vehicle stalled. The vehicle was able to restart but the failure recurred. The vehicle was taken to a dealer where it was diagnosed that the wires connected to the brakes needed to be replaced. The vehicle was repaired but the failure recurred. The manufacturer was notified of the failure. The failure mileage was 77,000.
Ford Explorer didn’t recognize the vehicle coming from right side and it didn’t applied emergency brakes as well as it didn’t show any forward collision alert also.
All of the sensors are out. Nothing is working. They were working fine then one day I noticed the lane keeping sensors were not working. Today I noticed the side sensors are not working which they were this morning. The middle row seat gets stuck if moved forward, it will not stay back. The button is always stuck so while on the road the seat randomly pops out of place. The wipers do not work properly, only on high speed. I have already called mccombs Ford west in san antonio, TX as I purchased the vehicle there in October of 2021 but they are not worried about it. They said I can go drop it off but they will check it when they get a chance and will not provide a loan car which I cannot do that as I have kids. All the safety features that it should have are not working. They told me it would be weeks before they even look at the vehicle.
The vehicle looses power occasionally. When the accelerator is pressed it can take a second or 2 to start moving again. It happens when turning, changing lanes or going straight. I could be pulling into traffic and it will stop moving, even if the gas pedal is pressed down all the way. It will happen in every drive mode and when the traction control is off. The only time it hasn't happened yet is when I turn off the advanetrac stability control. I have to hold down the traction control button for 5 seconds every time I start the vehicle. The dealer said they couldn't find the problem. The associate said it's a common issue with the Explorer's. It is very dangerous.
The entire main console screen/information center went black one day. It was unable to be manually reset. Occasionally, on very hot days, the screen would work for the first start up. There are major safety issues associated with this: 1- inability to enable calling for help/911. There is a remote on the steering wheel to make phone calls, however, when the carplay is active and the phone is connected, you must only use the screen, the steering wheel feature is automatically disabled 2- the backup camera system is inoperable when the screen is black. This is dangerous as you cannot see hazards behind you including children, other vehicles, etc. When I contacted Ford's it department to first report it, they said this has been an ongoing issue with updates that they were aware of, but unable to fix. Skalnek Ford in lake orion attempted to diagnose the safety issue for weeks and ultimately the apim needed replacement.