The contact owns a 2013 Ford Explorer. The contact stated that the third row seat fractured. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the seat needed to be replaced. The seat was not replaced. The contact also stated that the vehicle experienced a leak by the top of the rear hatch. The vehicle was not repaired. The manufacturer was notified of the failures. The approximate failure mileage was 38,000.
we've had our 2011 ford explorer for less than a year. we bought it used with approximately 130,000 miles on it, it now currently has approximately 190,000 miles. we were about to leave our house, so the explorer was stationary at the time. i started it up and immediately an error popped up on the dash for "power steering fault" and "advancetrac" warning. i attempted to drive the vehicle, but without power steering i would be putting my family and myself in danger. luckily this happened while the vehicle was stationary. if my wife were out driving and this happened, it could have been very bad for her and my kids. we set up an appointment the ford dealership in our town, they found that the power steering rack needed to be replaced and told us that it would cost ~$2100. i told them it should be covered because of a recall i found online for this problem. they told me to call ford customer service. my wife called and they told her there was nothing they could do. i proceeded to call back the ford customer service and spoke to a rep. after getting the run around he finally gave me a case number to give to the ford dealership, expressing that this would be fully covered under a field service action #: 15n01 for epas steerring efforts, with no cost to me. i gave the case number to the ford service rep. today i get a call back that the case number is declined by ford because our vehicle has over 150,000 miles on it. we never got a recall notice in the mail or a call from ford mentioning the recall before the 150,000 mile deadline. we've had this vehicle for less than a year and still owe $8000 on it, and ford wants $2100 to repair a part that they knew was a common problem.
While driving the vehicle suddenly power would be lost. When applying more pressure to the accelerator, no usable power was present and the vehicle could not exceed 30 mph. After this occurred on the 4th time on a subsequent day, the "engine" symbol was displayed. Currently the vehicle is at a Ford dealership to troubleshoot the problem. On two occasions this discrepancy with acceleration and functionality of available power nearly caused an accident with small children in the vehicle. This should cause a major concern to other owners and Ford motor company as a whole due to the potential damage, injury, or death that could occur due to completely losing acceleration and/or power while driving.
Display failure due to acm and apim module failure. Vehicle left without backup camera, no phone connectivity, no heat/ac control, no navigation.
The contact owns a 2012 Ford Explorer. The contact stated while driving 60 mph, the front windshield trim detached from the vehicle. The contact took the vehicle to the local dealer, where it was diagnosed with needing the front windshield trim to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was unknown.
steering locks up while driving have to slowly put on brakes to stop shut motor off and restart vehicle. sometimes when you get in and start vehicle,steering will not unlock when vehicle is started but will move forward and backwards with steering locked have to turn key off and restart vehicle to unlock steering. sometimes steering unlocked up in cold weather and have to turn on engine and floor heat for 45 minutes to unlock steering. after several times of steering locking up without error message on dash now error messages hill descent control fault and service advanced traction are flashing on dash. this has been happening for about two weeks between 10/29/2019 and 11/12/2019
Rain water leaking into the vehicles back hatch and coming through the seat belts, causing wet seat belts, seats, spare tire equipment, and personal and items in cargo area.
Cappless fuel filler adapter broken off when gas pump nozzle inserted due to poor Ford design which causes it to break off very easily . There was a pseudo recall that requires the check engine light be on which is not the case with my car . Many Ford owners have the same issue . Ford should provide complete replacement as this cappless fuel fill assembly/system was not designed and built properly. This condition makes much more difficult to insert pump nozzle into car. Not sure if this is a safety issue. Thank you.
My wife and I were leaving our local walmart store and we were driving in the parking lot. We were going down a hill at approximately 10 mph and my foot was covering the brake and was not on the accelerator. Suddenly the car accelerated rapidly with the motor racing. I immediately pressed the brake with both feet and stopped the vehicle but this sudden acceleration caused the car to travel approximately 50 feet. In another 30 feet the car would have gone off a high embankment. I am an experienced driver of 43 years without an accident and a trained and experienced driver education teacher, however, I was frightened by this sudden acceleration and my wife remarked that she would have not been able to stop the vehicle and would have been down the embankment. I took the car to the dealership and nothing was found. I am currently driving the car but are greatly concerned about the safety of the vehicle.
Loss of steering. "power steering assist fault" this is a known issue and documented issue and Ford is 'selectively' choosing to cherry-pick coverage on recall. This needs to be covered on all effected vehicles not cherry picked! I should not have to pay 2-$3,000 + for a repair that's been well documented.