A Car Service Calls Statistics
🇺🇸 mazda cx-5 2022 [Other] Defect age: 1 Mileage: 25000
click to see larger images This is a complaint about the risks of push button ignition and related automatic braking (or lack thereof).The first time I drove the Mazda CX-5 (2021) I accidentally left the gear in drive, turned off the engine with the push button and exited the vehicle with the key, and I did not set the emergency brake. I was not familiar with the warning bell. The car was parked at the top of our driveway on a flat surface. When my daughter exited the car, the force of just closing the door was sufficient to start the car rolling backwards. It rolled down our rather steep driveway, across the street and crashed into our neighbor's house. It was pure luck that no other vehicles or pedestrians were injured. After investigation, it seems that this is a known problem with push button ignitions. People have been severely injured and even killed by similar roll away accidents!This is unacceptable. If an engine can be turned off while the car is still in drive, then a backup safety system needs to be added. Possible solutions for situations such as mine when the gear is in drive, the engine is turned off, the seatbelt is unbuckled, the driver door is opened & closed, and the key is away from the vehicle (which are all indicators that the driver is not intending for the car to stay where it is): 1) there is an additional step required to turn off the engine if the gear is not in park, 2) the horn honks or some other very loud and noticeable warning systems sounds, 3) a brake is set that needs to be manually released, 4) if the car begins rolling backward, a brake is set to prevent the rolling
🇺🇸 mazda cx-5 2021 [Other] Mileage: 25000
Parked new Mazda CX-5 in driveway (flat). Car was in park and vehicle turned off. I got out of the vehicle and locked car. 10 minutes later, the car had rolled out of my driveway into another vehicle. Someone could have been seriously hurt. Both cars were damaged, with no explanation as to how this could have happened. Brand new vehicle has 20 km on it. Waiting to hear from Mazda as to what has caused this malfunction.
🇺🇸 mazda cx-5 2022 [Other] Mileage: 25000
I was driving down the road, with my a/c off after fueling up. Turned a/c on and smoke began to pour from my vents, so I then turned it off. Car began to fill with a burning smell, like electrical. So I pulled over, could smell the burning from outside. I had it towed to Mazda dealership, and they found nothing wrong. Told to monitor, so I will continue doing that.
🇺🇸 mazda cx-5 2022 [Engine] Defect age: 1 Mileage: 25000
So I bought this Brand New Mazda CX5 to lower my fuel consumption and have fewer oil changes, since they recommend every 7500 miles for my type of driving. Gas mileage is good, but the oil changes are even more frequently needing attention than my 137,000 mi Jeep Wrangler!! My low oil light came on after my first oil change, which prompted me to visit my local auto shop whom I trust. They pulled a Technical Service Bulletin, Bulletin number 01-012/21, they printed and showed to me. So there is no known fix yet except to check levels regularly and top off the oil at Mazda's expense. Two things that concern me are the burnt oil is flowing through the exhaust system which will probably shorten the life of the catalytic converter and O2 sensors not to mention the buildup on the valves in the engine. And second, not only does this cost me in my time but now they recommend shorter oil change intervals which cost real money that I thought I'd be saving. I love the car, but, come on Mazda! What changed from the 2019 model? Did you get cheaper parts? This can't be a huge mystery on what caused this problem. My main concern is that I put on 20,000 miles per year and I worry the damage will be done and I will be out of warranty before they can figure out the solution. I spoke with Mazda dealership and they recommend that I drive again until low oil warning once or twice more to establish a pattern and start the process for future repair. Now the annoying part is that I will have to spend my time to get the oil topped off regularly hoping this fix comes soon. Hyundai owners have filed a lawsuit and I think Mazda owners affected should start to consider our options.
🇺🇸 mazda cx-5 2022 [Engine] Defect age: 1 Mileage: 25000
2nd time this is has happened where the oil light comes on. The first time at 3k miles and the dealer told me that the manufacturer does not overfill. 2nd time no leaks but is a known problem - but fix is being worked on. I can smell oil burning in the morning and the exhaust pipe has a sheen. But I see another post say there is an STB so I am going to look into it. If the engine is already eating oil it will not get any better I wonder if Mazda is waiting for the warranty to run out?
🇺🇸 mazda cx-5 2021 [Other] Mileage: 25000
I have had a buzzing sound under the hood. Doing research, someone had an issue with the fuel rail vibrating/buzzing and it sounded exactly like the issue I am having. I brought my vehicle in to the dealership for an oil change and mentioned the issue. They claimed that they couldn't find an issue but torqued down the fuel rail. When I was driving home the sound was gone! But it has since returned. I reached out to Mazda USA and they have no records of any such issue existing and were no help.This buzzing sound is noticeable at idle and the frequency goes up as the rpm goes up... as fuel is injected more rapidly. In the forum I found the resolution was to insulate the fuel rail where it is installed in order to reduce vibration. Simple enough, right!? It would be nice if the mechanics had documentation on how to fix the issue so that they know what to use to insulate and what to torque this to after the repair.This is my second Mazda and I have noticed a pattern where if you have an issue the dealership will do their best to dance around the issue and "tighten" things as a bandage or they will replace a cheap part that they feel might be associated with it. I feel they do this in order to keep the cost of ownership down to help company metrics as doing research, a lower cost of ownership looks good right? Well, I am so tired of this practice. Just make note of it so you can address the issue and fix it for the future models!!!
🇺🇸 mazda cx-5 2020 [Other] Defect age: 1 Mileage: 25000
On the day I brought it to the dealer, I could not get the noise to appear. Now it is constant.
🇺🇸 mazda cx-5 2021 [Other] Mileage: 25000
click to see larger images This is a brand new car, with very low mileage. The vehicle has only experienced normal driving conditions, yet the hood is riddled with chips which extend all the way through to bare steel. I am asserting that this issue does not stem from normal wear and tear. I have taken this to several colleagues working in the auto body field as well as to the local Mazda service center for the managers inspection. Each, including the Mazda service manager agree that the problem is deeper than a standard rock chip and that this appears to be the result of faulty paint and primer application at the point of manufacture. The service manager and myself have brought this to the attention of Mazda Canada Customer Care and they have denied the claim, instead blaming it on exceptional circumstances. I advised them that my neighbor has the same model vehicle with a very similar color, yet her car is 7 years older and has been driven on the very same stretch of highway far more frequently... and her paint is sound.I have offered to pay a portion of the repair costs, but ask that Mazda take a serious look at what is the route of the problem, as i suspect it is a manufacturers defect.Thus far we have only received negative responses from Mazda, as they attempt to deflect the blame to the driver.
🇺🇸 mazda cx-5 2021 [Other] Defect age: 2 Mileage: 25000
On my way to work, the car started to smoke, coming inside the cabin, and I needed to open the windows. When I got to work, I realized that the car was losing a lot of oil. The engine was almost empty, but neither the oil or the engine lights came on. Not sure if the warning system is defective or the company disables them. The vehicle was towed to the dealer, and it could take months before I get my vehicle back. The parts are in backorder from Japan. My car has a carwash sticker that I can't use, so I have to cancel the service; my EZ-pass has to be removed from the vehicle while servicing and paying for a satellite service that I can't use. I got a Mazda 6 as a loaner with no satellite service, dirty inside, and not leather. My vehicle is less than a year old. The Mazda 6 is new but too low for me to exit the vehicle having trouble getting out. No date as to when I'll get my vehicle back. It could be months.
🇺🇸 mazda cx-5 2019 [Brake] Mileage: 25000
Trying to get Mazda to approve retrieving the EDR data. Insurance company stated that they would pay for the test. It has been a month and Mazda will not approve this test.