A Car Service Calls Statistics

us volkswagen new 2006 volkswagen new 2006 2009 [Other] Defect age: 3

My wife was driving her 2006 vw New Beetle on highway, without warning the clutch had a sudden failure and she was unable to shift gears and almost resulted in a very serious accident on the expressway. Vehicle had 30,000 miles and no previous trouble noted on this 1,9l tdi manual transmission. Same engine and clutch as listed in a vw service bulletin for 2005/2006 jetta. Bulletin states that clutch friction material may have a defect causing premature wear,burning,shredding and breaking and warranty was extended to 4yr/50,000 miles on the jetta. Dealer would not honor the warranty and blamed the sudden failure on a wear and tear issue or driver abuse even though there is a bulletin out concerning the sachs clutch assembly. Repair was over $2200. 6 months remaining on original warranty. This clutch should be recalled.

us volkswagen new 2008 volkswagen new 2008 2011 [Other] Defect age: 3

Rear suspenction makes squiking noise. Tyre pressure indicator on after 2 hours of driving. Head lights too weak bulp for front or rear or reverse always needs replacement inside hand rest too weak design always break. Vw service station too expencive and wants money only. 2)fix it yourself. Keep doing it till I cannot sell it. 3) fix it your self. Yes would like to have the manual so I can do it profectionally myself. 4)in little rock the north point service station is the worst vw station. They only want money even to fix or in inspect or find out what is at fault. Buying vw means do the reparing yourself. Parts tooo expencive.

us volkswagen new 2008 volkswagen new 2008 2010 [Other] Defect age: 2

Dear madam / sir, two days ago I had and accident with my "2008 and still under warranty car". I dropped the car at the rockville, MD official dealer, then I called the insurance company and my insurance agent. The three (agent, insurance inspector and dealer) inspected the car and approved a $1,440 spending to fix it. Since I got surprised; I asked the reason of the very low repairing labor and parts exchange costs of a sub-frame vw part # vw1j0-199-313-m (large steel part to supporting the engine, suspension and transmission), transmission oil pan part #vw09g-321-361-a (place where the oil transmission is keep), and a center shield engine-transm axle a large and heavy underbody protecting metallic part. They said these days it is a common rule to recycle used parts from similar vehicles, and low costs of the "used parts" utilized to fix my car (no matter the key role of the parts). At this point I am asking myself: what about safety? in any way? not only used parts from other cars have not quality inspected, even worse I guess this practice encourage the cars stilling. Are we all (customers) aware of this?, is it any ". Org" or ". Gov" organization which regulates these used parts market? are we protecting our safety? can we as a customers complaint somewhere about this? please give me your opinion. Thank you so much.

us volkswagen new 2008 volkswagen new 2008 2008 [Other]

I was driving on a paved road on my way to work. My car was making an awful grinding noise, so I was taking it easy and made a note to take it to the dealer very soon. I heard a jingling noise, like something metal falling. It repeated a second time. 100 yards down the road, my car started making a hard clunking noise. It felt like a flat tire. I pulled off and inspected the tires, which were fine. I looked underneath to see if there was anything suspicious. My engine looked a little low, but I didn't know how low was normal. The tow truck arrived and said my engine fell out. The bolts supporting the engine had sheared off. The vehicle is only two years old with under 30k miles on it. I've owned it for a year. I have never hit anything, gone off road, or bottomed out in the vehicle. Nothing at all that would have caused this to happen. The dealership is insisting that I had a collision and refusing to pay for repairs.

us volkswagen new 2006 volkswagen new 2006 2010 [Other] Defect age: 4

The contact owns a 2006 Volkswagen New Beetle. The contact stated there was a foul, overpowering odor in the interior cabin. The contact stated he and passengers have suffered severe headaches after riding in the vehicle for an extended time. The dealer attempted to perform deodorization treatments to the vehicle but to no avail. The contact performed research on the odor in the vehicle and believed an asphalt based chemical was used to reduce the noise in the vehicle and was causing the adverse odor. The manufacturer advised that the the chemical was reacting to the plastic used in the cabin one remedy was to have all the plastic removed. The contact did not believe that to be an adequate repair. The vehicle was not repaired. The failure and current mileages were approximately 30,000.

us volkswagen new 2006 volkswagen new 2006 2008 [Other] Defect age: 2

I wrote Volkswagen three times and had three phone conversations regarding a problem with the engine/splash guard. I consider the problem to be not only a design and manufacturing defect, but also a safety issue. The guard has come loose twice from the underside of the car, with vw suggesting that one time was due to the piece being improperly put back after an oil change from an auto repair garage and the other instance due to my parking too closely to a parking space concrete end-block. It is very fortunate that the piece did not come completely off and go flying into traffic. Vw told me that I should probably back into parking spaces so as to avoid that problem or park far enough away from parking space concrete barriers so it wouldn't happen again. There is no mention of this "feature" in the owner's manual. They also suggested that I am probably not accustomed to driving a low riding car and would have to get used to it - my previous car rode just as low, but was engineered well enough that the bumper would never get caught on a parking block . Isn't that the purpose of the blocks - to lightly tap them to know the car is close enough in the space to be kept from being hit from behind? I have asked other beetle owners if they have experienced the same problem and so far, the four people I asked have said yes, but they have not contacted vw or made any other entities aware of the problem - they are just living with it. There are also several mentions of this same problem on car/vw/complaint forums on the internet, which I documented in my correspondence with vw. The final word from vw was that they meet the us automaker guidelines/specifications and the problem is "due to be to an outside influence, and not a manufacturer's shortcoming" . . And so it even, "did not fall within warranty parameters. " the first repair, vw was able to push the guard back into place and secure it; the second cost me $340. Thank you for any consideration and follow-up.

us volkswagen new 2006 volkswagen new 2006 2006 [Other]

2006 vw beetle with 10,200 miles. . . Rear engine mount falling apart. Trans engine mount. . Broken bolts.

us volkswagen new 2004 volkswagen new 2004 2004 [Other]

When opening and closing the door window catches on the convertible top. As a result, driver has to close the door three to six times before it is completely closed. This problem caused wear to the soft top. The armrest would not secure and the window would intermittently roll down by itself.

us volkswagen new 2005 volkswagen new 2005 2007 [Other] Defect age: 2

For several days vw shrewsbury motors failed to call me on the status of my car due to the rear driver side window not being able to go up nor a loaner car provided. The worse customer service I received!!!! but my car was not fixed at all but to receive the car back with a window that still does not go up but to have tubes sticking out to prevent me from putting the window. But to top this all off they can not give me a date of when the part will come in because it is on national back order which to my is not acceptable at all!!!! I have one month of good weather and I can not put the top down nor the windows and I purchased the car a few months ago and I do not have a date of when it will be fixed. I will never buy a vw again!!!!.

us volkswagen new 2004 volkswagen new 2004 2010 [Other] Defect age: 6

2004 Volkswagen New Beetle hatchback intermittently loses power. I was in stop and go traffic on the freeway when it lost power. It has happened before when traveling 60 mph on freeway. I brought car to dealership explained the near stall that happened that morning and previous experiences when moving at high speeds. They did diagnostic tests and said there was nothing wrong. Called independent vw shop and they were aware of this problem with this model and had reported it to vw and have received no response. There is no fix. The problem is difficult to replicate and when it is replicated the mechanics cannot identify the cause. Sitting on the freeway with no power is frightening and could prove fatal.