A Car Service Calls Statistics

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    🇺🇸 subaru outback 2021 [Electronics] Defect age: 1 Mileage: 25000

    This is a brand new 2022 Subaru Outback. After only 11 days of use (driven only 143 miles) the car was DOA in driveway. Car towed into Subaru dealer's service. Next day being told nothing was found, low battery mentioned, battery recharged, and we picked up the car later that night. Next day car again DOA in driveway! Called Service and Sales manager who arranged for service tech to come to my home and replace battery. Battery replaced that evening and car was driven for two days. Third day yet again care was DOA in driveway after only two days of use. Car again towed into Subaru service. At this point car was driven a little over 200 miles. Car has been in shop 4 days now being "looked at"? I found online a shared problem with Subaru's, something called a "parasitic drain", that will cause the battery to go so low that you cannot start the car. Calls to sales manager not returned at this point, calls to service only got us little information, "we have a Subaru specialist looking at it". So, three times now in the space of a week the car was DEAD, has been towed in twice, battery was replaced once and still, they don't know why this is happening. This again is a brand-new car that has been driven little by us and I'm still expected to pay for.

    🇺🇸 subaru outback 2022 [Electronics] Defect age: 1 Mileage: 25000

    About 5 months ago the radio stopped working consistently. Sirius told me to press and hold the power button for 30 seconds and that will reset the nav/radio unit. About 2 months ago they did a "software update" but the problem continues and now is getting worst, and it's almost every day I have to reset the radio.Now when I take the car in, they tell me a software update is needed, but it is not available, and they do not know when it will be available. When I complained, they gave me an 800 number. I waited and then left my call back number in cue. 6 hours later, no callback.

    🇺🇸 subaru outback 2021 [Electronics] Mileage: 25000

    While driving screen went black. No radio, navigation and what ever else goes along with it. Stayed blank for 30 seconds to a minute after it the rebooted. This has happened 1 other time.

    🇺🇸 subaru outback 2021 [Electronics] Mileage: 25000

    We pack the entire car to head home from Oregon to California and start the car... and all these error codes popped up. Brakes, Navigation, radio, eye sight and more were not functioning. We turned off the engine, and waited a few minutes then restarted the car. The car started and we were going to take it to a Subaru dealer as the error codes remained. But before we hit the main road they disappeared. We were able to drive it all the way home.This has happened once before.

    🇺🇸 subaru outback 2022 [Other] Mileage: 25000

    I've now had two windshields crack over 12" in length. This second cracked windshield was hit with a very light sound of a pebble hitting windshield. I was going about 20 MPH and head a very light sound. The crack started out as a star-shaped nick. Within 5 minutes it went to about 6" long. Within 4 hours it grew to about 12". The next morning the crack grew in 3 different directions. I've never seen a windshield change so quickly. NOW, the Optimum Vehicle Protection Plus Service Contract will ONLY cover 2 new windshields. I've driven over 2 Million miles. I am 68 years old and drove through Montana for 10 years straight at 2,000 miles/week without even ONE cracked windshield. Not counting these last 2 Subaru cracked windshields over the past 1.5 months, I have replaced 2 in my lifetime. It costs $1,120.00 per new windshield. At this rate, it will cost me at least $3,000/year to replace cracked windshields on my 2022 Subaru Outback Premium. I am certain, when I have to add window coverage on my personal auto insurance, my INSURANCE PAYMENTS will sky rocket. This is total BS.

    🇺🇸 subaru outback 2022 [Other] Mileage: 25000

    There was NO sound of a rock or debris hitting window causing crack. The crack went from very small to 12" in 10 hours. Starlite went out so could not use many features. I've had a 2008 Subaru Outback for 10 years and never have had a cracked windshield.

    🇺🇸 subaru outback 2022 [Other] Mileage: 25000

    I ordered this car and waited 3 months for it to arrive at the dealership that is one and a half hours from my home. Original windshield cracked at 943 miles, had replaced and eyesight recalibrated. Second windshield cracked at 1436 miles, have appt to get replaced and eyesight recalibrated on April 26th, 2022 Tuesday. I've had this car 3 months and two bad windshields. This car is no fun to drive. I have buyer's remorse. I don't like this car.

    🇺🇸 subaru outback 2021 [Other] Defect age: 1 Mileage: 25000

    click to see larger images My 2022 Subaru Outback windshield is hit and broken by a pebble from an on coming car. At first it's just a pin hole size damage, however within a few minutes the crack formed and spread over 2 feet in length. This event would have been dismissed as an unfortunate event if it weren't because of another crack for 2 days after caused by another pebble. What are the chances??? This events cause me and my family to kept an eye out for any other car on the road with cracked window. Guess what, after 2400 mi on the road, we found 3 cars with cracked/ broken windshield and they were ALL Subaru!!!I don't know what's the deal with this but Subaru need to do something with the durability of their windshield! I have done some research online and it appeared that this is a KNOWN problem since 2015 model onward. Is this their business strategy? Are they selling intentionally weak windshield so they sell more OEM windshield ($450) and Subaru Eye Sight Calibration Service ($275) each time it damaged??? Subaru, if you read this - I NEED AN ANSWER!

    🇺🇸 subaru outback 2022 [Other] Mileage: 25000

    I'm really just tired of these windshield issues... I've had problems with Acura, Cadillac and now Subaru windshields breaking within weeks or months of purchase. Not only is this costing me money at the expense of these manufacturers profits, but this is a real safety issue when my family has to constantly drive around with compromised windshields.

    🇺🇸 subaru outback 2022 [Electronics] Mileage: 25000

    Battery drained, and the car would not start. First occurrence with new car at 831 miles, battery diagnosed as defective and replaced by manufacturer. Second occurrence at 4620 miles after sitting unused 8 days at airport parking, battery drained and most "check engine" lights on after jump-starting. EyeSight and most safety features disabled until checked and reset by manufacturer. Manufacturer quote "CAUSE: Problem due to vehicle sitting for more than a week, low battery voltage concern. Recharged battery and it passes test. 100009 No problem found." The maintenance rep said car is working to specs. However, a periodic dead battery to seniors who do not drive daily but desperately need a reliable car in case of sudden emergencies is cause for a safety concern.