A Car Service Calls Statistics

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    🇺🇸 toyota celica t230 2007 [Other] Defect age: 4 Mileage: 50000

    I purchased a used 2003 Toyota Celica that was less than one year old with about 16,000 mi and that came with the 36k bumper to bumper warranty. Shortly after, I took it to KC Summers Toyota in Mattoon Il to fix and repair several problems, one of which was the car was difficult to shift and would lunge forward roughly and was especially bad when shifting from 1st to 2nd. The warranty repair invoice stated they inspected and it was "OK". I rarely drove the car, as it was purchased for my daughter. She accepted the problem that maybe it was the nature of this car to be hard to shift. It was drivable and we didn't complain further - my mistake! Three years later, my daughter described a problem that was soon diagnosed - by Obrian Toyota in Urbana Il - as the clutch slipping and would soon need to be replaced. I took the car to an experienced import mechanic. He found 3 bolts connecting the engine to the transmission housing were stripped, causing one of the bolts to rattle loose at the base of the housing. This is what caused the "lunging" as the engine and housing would pull apart and bang together with the torque of shifting. Anderson Automotive of Champaign, Il had the broken engine mounts welded, new bolts, new clutch/bearing/springs replaced. His work was thorough and reasonably priced. He found no sign of rough handling by the driver and he felt that this was due to defective workmanship from the factory. He said that from our history that this problem was the reason why we complained to and were ignored by Toyota initially.I wrote Toyota. They sent me a letter claiming that they tried to reach me. A lie - no answering machine or cell phone messages. I contacted them, spoke to Louis Carrille, a service rep. His contention was the car is off warranty therefore Toyota doesn't have to pay. He chose to ignore all the receipts and documents. He said "I'm sorry I can't help you. Is there any thing else I can do for you?" How sweet. Moral of the story: Don't believe Toyota's PR BS. They aren't kinder, gentler, or any more understanding than other car company. They generally manufacture a fine car, but when they turn out a dud, they will lie, ignore and stonewall you in the sleaziest fashion to get you to go away. Therefore if you feel you have a valid complaint - especially under warranty - and the dealer tells you it's OK, now is the time to yell and raise hell and hang in there with the tenaciousness of a pit bull until they make it right.

    🇺🇸 toyota celica t230 2006 [Other] Defect age: 3 Mileage: 25000

    Clutch began to go out at 75K miles, so it had to be replaced. The stock Toyota clutch was the same cost as an aftermarket performance clutch! The mechanic told me that recently 3 othernewer celicas came in needing the same thing at only 60K miles,

    🇺🇸 toyota celica t230 2008 [Transmission] Defect age: 5 Mileage: 100000

    This is my second Celica and my last Toyota. I had a 1990 Celica that I should have kept. It would have lasted a second 180,000 miles. Instead, I have a 2003 with a little over half that mileage and I'm spending almost half its value to fix. Not sure what has happened to Toyota...

    🇺🇸 toyota celica t230 2006 [Transmission] Defect age: 3 Mileage: 25000

    At 75,000 miles the transmission needed to be rebuilt and with new bearings and gears. The mechanic told me that recently 3 other celicas with just 60,000 miles came in with the exact same problem.

    🇺🇸 toyota celica t230 2015 [Other] Defect age: 12 Mileage: 125000

    Bought at an auction. The second I got it home the check engine light came on. But there's always something wrong with a used car so, oh well. Roll with the punches.

    🇺🇸 toyota celica t230 2007 [Other] Defect age: 3 Mileage: 50000

    when it stayed in the teens to 20's around here the car once started run rough for a little while and then once it got warm it was fine and wouldn't do it again until it got cold again

    🇺🇸 toyota celica t230 2012 [Transmission] Defect age: 8 Mileage: 75000

    At around 70,000 miles (around Jan 2012), my Celica (manual transmission) began slipping out of 3rd gear, sporadically. I consulted with a Toyota dealership about the problem, and they told me the most effective way of fixing the problem was to replace the whole transmission (given how labor-intensive opening the transmission is). Given the low mileage (I'm now at 79,000), I'm outraged! I called Customer Experience Center, and they told me they would not assist in repairs because I was past the 60,000 warranty. I asked the person who took my call if he would agree that it was ridiculous that my car could fall apart at 60,001 with no recourse, and he said, "I would agree that it's ridiculous." It costs $2288.82 for a new transmission, plus around $1036 to install. So, I've been bypassing the 3rd gear, knowing that I'm on borrowed time.

    🇺🇸 toyota celica t230 2008 [Other] Defect age: 5 Mileage: 175000

    I PARK MY CAR UNDER BUILDING. UNFORTUNATELY, MY CAR WAS PARK UNDER WATER DRAINAGE OF THE ROOF. IT MEANS THAT A LOT OF WATER POUR DOWN MY WIND SHIELD. AFTER WORKING, I WENT BACK TO MY CAR. WATER IS FLOOD INSIDE MY CAR. I CHECK MY WINDOWS, IT WAS UP COMPLETELY. IT HAPPENED AGAIN ONE MORE TIME. SINCE THAT TIME, I CHANGE MY MIND ABOUT TOYOTA PRODUCTS.

    🇺🇸 toyota celica 2007 [Engine] Defect age: 6

    Since the recalls have came out for the Celica oil issues my wife has been trying to get a solution from Toyota. Toyota claims that her car is not part of the issue however TSB eg 6020 her car is a part of the issue. I also want to point out that there is no difference of the cars that were recalled and hers they all have the same engine same parts. So bottom line she should of been taking car of by Toyota and the engine replaced. She now has a car that is about to catch on fire and not able to drive and for years she has been trying to get answers and pushed away. We are asking that you look into the parts of the engines that were recalled and her parts. You will see there all the same. She paid 22,000 for this car and has had nothing but trouble. Im just glad the car did not catch fire while she was driving.

    🇺🇸 toyota celica 2010 [Other] Defect age: 10

    We bought a 2000 Toyota Celica for our 16 year old daughter. The car was used with about 80k miles. The car was in excellent shape, and had not been altered in any way. On January 2nd, our daughter was driving home from work and the car caught fire. She was able to get out of the car and call 911. The car is a total loss, and the fire department stated that it was an electrical fire. The weather that day was clear, but very cold. She stated that the only thing on in the car was the heater. We have not had any work done this car except an oil change. I am thankful that my daughter was able to keep her wits enough to remember the manual door locks. My wife and I went to great lengths to buy a safe and reliable car for her, and the carfax stated that there was no negative history on the car. I am very concerned that this car has a defect that could have resulted in injury or death. I have inspected the damage, and it appears that the main fire was centered around the computer and battery area. Thanks, joe phillips.