A Car Service Calls Statistics
🇺🇸 lexus es 2003 [Brake] Defect age: -1 Mileage: 25000
as i was pulling into the garage at my place of employment, i pressed on the brakes and the car began to accelerate, i continued to bounce off the wall several times before the car would stop. i felt that the brakes failed or the throttle was stuck. i have contacted my dealer, they called me back 30 minutes later and said that there was nothing wrong with car and i could pick it up. i felt as if i have been "blown off' and i am terrified to drive this vehicle again. i have since contacted the corporate offices and placed a complaint, however, this issue still remains unresolved. the form will not let me enter the correct model of my car, it is an es330 not and rx. *la
🇺🇸 lexus es 2004 [Safety] Mileage: 25000
i have a lexus 330 model year 2004 4 door sedan. the car has an indicator on the dashboard advising whether or not the passenger seat airbag is turned "on" or "off". this dial indicates the airbag is always turned "off" if a person weighing less then 85 pounds is in the front passenger seat. when an 85 pound female is in the front seat the air bag warning light indicates the air bag is turned "off". if the passenger places a 10 pound bag of potatoes in her lap, the airbag indidator shows that the airbag is turned "on". i purchased a car with 2 front seat air bags. however, this in not what i have received. there is no manual switch to turn the air bag "on" or "off". the dealer and lexus corporation refuse to correct this so that my 85 pound wife is protected by an air bag. does this comply with your regulations? very truly yours, jules i. kurz. *ak
🇺🇸 lexus es 2003 [Engine] Defect age: -1 Mileage: 25000
for the last 3 months since i purchased my lexus rx330,i have experience excessive engine vibrations in the steering wheel and the transmission is shifting improperly. though i have taken my car into lexus many times they have not fix these problems and i believe they need to be addressed.*ak
🇺🇸 lexus es 2003 [Transmission] Defect age: -1 Mileage: 25000
for the last 3 months since i purchased my lexus rx330,i have experience excessive engine vibrations in the steering wheel and the transmission is shifting improperly. though i have taken my car into lexus many times they have not fix these problems and i believe they need to be addressed.*ak
🇺🇸 lexus es 2004 [Transmission] Mileage: 25000
i have a 2004 es330 which has a significant shifting problem in low gears. i have taken the car back to the dealership twice already and am ready for the third visit. the dealer "reset" the memory for the shifting pattern at 200 miles because of unpredictable driving patterns. the transmission does not always shift poorly, about 25% of the time there is a problem. there seems to be a hesitation during the shifting which causes a lack of power. i have noticed this while merging onto highway traffic, and it is very dangerous. i have contacted the lexus customer service and they were of no help, only to tell me that other customers were experiencing the same problems with their transmissions. if i do not get satisfaction from the third visit i will get a "lemon law" hearing and hope for the best. i am very disappointed in the lexus/toyota response to this obvious engineering blunder. where is the quality that they are known for?
🇺🇸 lexus es 2004 [Engine] Mileage: 25000
ever since i purchased by 2004 ls430, i have noticed an unacceptable engine vibration. this is noticeable during idle/first start-up. the engine vibrates and can be felt in to the cabin. this happens when the engine revs are between 1200 -1400 rpms. this is very disappointing for a $62k lexus! i have brought this to the attention of a lexus dealer and have gotten the "it must be bad gas" bs. i told them i only use chevron supreme (92), which i also use in my bmw with no problem. a second time, they indicated that it was normal and not a problem. this is something i wouldnt in a vehicle. *ak
🇺🇸 lexus es 2004 [Transmission] Mileage: 25000
my wife and i purchased a new 2004 lexus es 330 on february 7th, 2004. we had read many good things about this car, and thought we were buying the best.he salesman reaffirmed our thoughts. we bought the car in sarasota and drove it home to bradenton. i noticeda difference from the demonstrator immediately. the transmission whined as it went through the gears; it slipped noticeably in the gear changes; and it failed to drop into lower gears immediately when i gave it throttle to pass. i thought they would fix it in the 1,000 mile checkup, but when i took it in on march 11,'04, the technician,s report said,"...all data normal. transmission is is working as designed." i objected to no avail. what kind of manufacturer would design a transmission to slip, whine, and in the words of consumer guide of april, 2004,"...transmission tends to loiter in higher gears and hesitates to kick down for passing, creating delays in part-throttle response." i amfinding out that this has been a problem since at least '02 with no corrective measures being taken. we think this problem makes these cars unsafe in today's heavy traffic. *ak
🇺🇸 lexus es 2003 [Electronics] Defect age: -1 Mileage: 25000
vehicle does not always respond properly to driver depressing accelerator. in some cases, when coasting slowly e.g., under 10 mph), suddenly pressing the accelerator sharply will have no effect for about 1.5 seconds. during the delay, the engine will continue to idle and vehicle speed do not increase. after the delay, the engine and vehicle speed increase in accordance with the accelerator pedal position. this can lead to an accident if the driver is making a left turn when there is oncoming traffic. there is another possibly related anomaly with the car: when driving, under some circumstances, when the driver sharply presses the accelerator, the engine and vehicle speed will not change for about 1.5 seconds. after the delay, the transmission down shifts and the engine speed increases.*ak
🇺🇸 lexus es 2004 [Electronics] Mileage: 25000
my lexus es330 was less than two months old and the mileage read about 950 the time when the accident happened.t occurred on the way to work at 8:40 am march 8th, 2004. it was a sunny warm day. as i was driving on the far right lane of south 5 freeway with speed around 65 to 70 mph, a car next to my lane was trying to cut in front of me. in order to keep a safe distance, i tried to slow down the car by pressing the brake. the moment i pressed the brake the car swerved to the right. i couldn't control where the vehicle was heading and the car didn't slow down as i further pressed the brake. it bumped into the guardrail and turned 180 degree facing the oncoming cars. luckily, i was able to make a turn and parked the car without hitting anybody. the car was damaged from the right head light all the way to the rear bumper. i immediately called the dealer and lexus sent a inspector to check on the car. one week later, i was informed the car is ok and there is nothing abnormal after their investigation. i requested an investigation report and the response i got is i have to "go through the legal system". there was no explanation for the exact meaning of this phrase. i am a good driver with excellent record. the whole experience was totally out of nowhere and unpredictable. i kept looking back to find any clues that might lead to the accident. as i studied the nhtsa complaints, most of them happened during slow speed driving. my case happened on the freeway and all i remembered was the car didn't slow down as i applied the brake. *ak
🇺🇸 lexus es 2004 [Brake] Mileage: 25000
my lexus es330 was less than two months old and the mileage read about 950 the time when the accident happened.t occurred on the way to work at 8:40 am march 8th, 2004. it was a sunny warm day. as i was driving on the far right lane of south 5 freeway with speed around 65 to 70 mph, a car next to my lane was trying to cut in front of me. in order to keep a safe distance, i tried to slow down the car by pressing the brake. the moment i pressed the brake the car swerved to the right. i couldn't control where the vehicle was heading and the car didn't slow down as i further pressed the brake. it bumped into the guardrail and turned 180 degree facing the oncoming cars. luckily, i was able to make a turn and parked the car without hitting anybody. the car was damaged from the right head light all the way to the rear bumper. i immediately called the dealer and lexus sent a inspector to check on the car. one week later, i was informed the car is ok and there is nothing abnormal after their investigation. i requested an investigation report and the response i got is i have to "go through the legal system". there was no explanation for the exact meaning of this phrase. i am a good driver with excellent record. the whole experience was totally out of nowhere and unpredictable. i kept looking back to find any clues that might lead to the accident. as i studied the nhtsa complaints, most of them happened during slow speed driving. my case happened on the freeway and all i remembered was the car didn't slow down as i applied the brake. *ak