A Car Service Calls Statistics
🇺🇸 honda pilot 2021 [Other]
The contact owns a 2021 Honda Pilot. The contact stated that while driving approximately 25 - 30 mph, a loud bang noise was heard. The contact stated that the sunroof glass had exploded, and glass shards came inside of the vehicle and landed on the contact's hair and clothing. There was no impact to the sunroof that could have caused it to shatter. The contact did not sustain any injuries. The vehicle was taken to the dealer, and the dealer informed the contact that a stone must have hit the sunroof and referred the contact to file a claim with the insurance company. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 8,000.
🇺🇸 honda pilot 2020 [Equipment] Defect age: 1
While driving for about an hour on the freeway the sound to my bluetooth audio quit. Then the apple carplay would not connect. When I got to the grocery store tryin to maneaver into a parking spot the backup camera did not work when I put in reverse. At first I thought I had pressed park instead of reverse but that was not the case. Not until I parked, shut the vehicle off and restarted it did everything start working properly ( at least for now). The vehicle has approximately 1500 miles on it. I have been reading about a recall on newer Pilots (y7y) and was wondering why my vehicle is not included since I am experiencing the same issue. I mention also that twice at about 500 miles I experienced the crackling noise in the audio that has been a problem with the 2018 and newer Pilots.
🇺🇸 honda pilot 2022 [Other] Defect age: 1
When stopped and idling at an intersection (just south of north avenue on milwaukee avenue in the city of chicago) the vehicle engine turned off and would not restart, as it normally does when the car is idling. A message appeared saying, to “push the brake and push the start button” to restart the car. The battery light came on. I tried twice to start it, with no result. I turned on the hazard lights so traffic could attempt to move around me. I tried twice more. Nothing. I couldn’t get the Pilot to either start or completely turn off. Finally, while I was thinking about what to do next, the Pilot completely shut down on its own. I was able to restart the car normally. Prior to this there were no warning lights, and no signs of failure. The idle-stop usually works fine. No one has inspected the vehicle yet. This incident put me and my family at risk as I was in the middle lane of milwaukee avenue in heavy traffic, with no way to start the car or turn it off. I turned off the idle-stop feature to drive the 100+ miles home. I’ll call the dealer Monday morning.
🇺🇸 honda pilot 2022 [Other] Defect age: 1
New car battery and car died while waiting at a light. The vehicle idle/stop system kicked in but car was not able to restart. While lights were still available on dashboard, the emergency hazards would not show nor could I put the car in neutral. The dealer looked at this problem twice, first time stating this can just happen and this time they said the new battery was perhaps faulty and replaced the battery. Very dangerous situation as the car just died at the light and cars had no way of knowing the car was disabled as the hazards would not work. Had an emergency jumper pack and was able to move the car to get out of road before it died again- no option to push car as I could not put car in neutral. This is the 3rd time this issue with the battery dying has happened and dealer cannot supply an answer except to swap out the battery. Less than 1. 5 years old and <26k miles.
🇺🇸 honda pilot 2022 [Other] Defect age: 1
The cars automatic emergency breaking system malfunctions and randomly activates and applies the brakes while driving. This specific incident has occurred three times when entering the highway on ramp the "brake" message is displayed in the car and the brakes have been applied as I've attempted to get up to speed entering the highway. There were no cars in front of the vehicle at the time the emergency breaking system applied the breaks. In addition, the braking system has applied when changing lanes on the highway with no vehicles or objects in front of the car and several times on curvy roads. I've taken it back to the Honda dealer and they have stated that no codes were stored and were not able to recreate the problem. However, the service advisor also informed me that they could not reset or make any changes as "there is pending litigation and investigations with the ntsb" I was charged $109 for a 'diagnosic fee' for a car that is still under the manufacturers waranty and told to watch for a recall at some point because their is nothing they are able to do to fix the problem because of the pending litigation/investigation. The incident happened two more times on my drive home from the dealership. There is no warning lamps that have come on or other symptoms that can be isolated, other than the "brake" message appearing and the automatic breaking being applied. This is incredibly dangerous when the car drastically is slowed down for no reason on roads that have 45 + mph speed limits.
🇺🇸 honda pilot 2022 [Other] Defect age: 1
The car's automatic engine shut-off feature when stopped at a red light failed to reengaged after removing foot from break the car shut down and the transmission button shifted into neutral and displayed a message that you must put your foot on the brake and shift the car to park. The battery indicator light was flashing and everything turned off in the car. After doing this the car told me I must put my foot on the break and restart the car. It then allowed me to shift back into drive. The dealer was not able to recreate the issue, and no other things showed the issue other than the battery indicator lamp flashing on and off until the car was back in drive. The light I lost all power at was on a road with a 55 mph speed limit. When the light turned green and the car lost all power there was another vehicle approaching, but I was not able to get the car moving fast enough to get out of the way.
🇺🇸 honda pilot 2021 [Other]
Our Pilot is brand new - we started noticing popping and cracking sounds from the dashboard. It is pretty loud. We thought it was possibly the radio but it continues with the radio off. We thought it was the dashboard contracting/expanding but it happens in all weather. It has become increasing loud and consistent and now any sounds from the stereo, regardless of input, skip and glitch and we turn it off and the popping and cracking sound continues seemingly from the speakers. We took it to the dealership for repair but they said they can't repair it. This is not acceptable for a new car.
🇺🇸 honda pilot 2021 [Other]
The information board goes out frequently and does not stay connected with phone. It started with the appleplay and the bluetooth dropping my phone and saying there was nothing connected. Then it would not connect at all. My infoboard behind the steering wheel then started to go on and off. There was one time that I was driving and the entire system went out and I had no idea where to turn and how fast I was going. The heating on the steering wheel does not work and does not warm up or just warms to the 1 I have called and taken my car in 2 times. They said this last time that it was fixed. It does not recognize my phone again and starting to drop calls. There is also loud static when you do get access to bluetooth or the sound goes muffled.
🇺🇸 honda pilot 2021 [Other]
Driving down interstate. Sunny day 75 degrees. Moonroof exploded.
🇺🇸 honda pilot 2021 [Other]
Driving down the road and the sunroof glass spontaneously shattered. Loud band and it just imploded raining glass pieces into the car. Local Honda dealer said they had seen several of these including one the day before. However, Honda would not cover it even though the car is only five months old and purchased brand new, top trim level.